Demos always look good. These 15 questions go beyond the demo and help you compare vendors on what really affects your team over the next year.
Calling and features
- Is calling SIM-based or cloud-based, and what does that mean for my numbers and bills?
- Is the auto dialer progressive or predictive?
- Is call recording automatic, and on which phones does it work?
- Which lead sources connect without extra work: IndiaMART, JustDial, Facebook, website?
Price
- What is the total yearly cost for my team size including GST?
- Are WhatsApp, recording storage or reports charged extra?
- Is there a minimum number of users or a yearly lock-in?
- What is the renewal price?
Setup and support
- Who installs and configures it, and is training included?
- Is training in my language and at my office or only online?
- Who do I call when something breaks, and how fast do they respond?
Data and exit
- Where is data hosted and who can access it?
- Can I export my leads and recordings if I leave?
- What roles and permissions exist, and can I mask customer numbers?
- What happens to my data after I stop paying?
How to run a fair trial
Take two vendors and the same 200 leads. Give each to the same two telecallers for a week. Compare connected calls, follow-ups done and how many questions needed support. Choose on results, not the demo.
Sukam Tele CRM answers these in writing: yearly plans from ₹15,600 for 2 users with setup and training included, SIM-based calling, and a named support person.
See this running on your own lead list
Sukam Tele CRM runs on your telecallers’ own SIMs: auto dialer, call recording, follow-ups and a live owner dashboard. 7-day free trial, setup done by our team.
Start 7-Day Free TrialWhatsApp UsRelated: Best telecaller apps in India · Auto dialer app price
Use this checklist alongside our telecalling software overview and the guide to call detail applications.
