Last updated: 2 November 2026
This Privacy Policy explains how Sukam Apps IT Services, Jalandhar, Punjab (“Sukam”, “we”, “us” or “our”) collects, uses, stores and protects information when you use the Sukam Tele CRM / Mobile App For Tele Caller Android application (the “App”), the web dashboard and this website, mobileappfortelecaller.com (together, the “Services”). It should be read together with our Terms and Conditions. We process personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
The Services are used by businesses (our customers, such as a company owner or manager) and their staff (telecallers, sales executives and admins who log in to the App). The business that signs up decides which staff and which leads are added to its account and is responsible for having a lawful basis to call those leads. For lead and call data stored in a customer account, the customer is the data fiduciary and Sukam processes that data on the customer’s behalf.
The App asks for access to calls, call logs, contacts, storage, notifications and camera. These permissions are used only to provide the features described above: dialling leads from the App, logging and syncing business calls, saving recordings, showing caller details, sending follow-up reminders and capturing the attendance selfie. You can withdraw a permission at any time from your phone settings, but some features will stop working.
We do not sell personal data, and we do not use registration details or customer lead data for our own marketing.
We use trusted service providers to run the Services, including Google Firebase (notifications), Firebase Crashlytics (crash reports), Google Sheets (where a customer chooses sheet-based reporting) and secure cloud hosting. These providers process data only to deliver their service to us and are bound by their own privacy and security terms.
Data inside a customer account is visible only to the users that the customer authorises. We share information outside Sukam only with the service providers listed above, when the customer asks us to (for example an integration it enables), or when required by law, court order or a government authority.
Data is stored on secured servers with encrypted connections (HTTPS), role-based access and regular backups. We keep account data for as long as the customer account is active. After an account is closed, we delete or anonymise customer data within a reasonable period, unless we must keep certain records for legal or accounting reasons.
Call recording is a feature that the customer business switches on for its own teams. The customer is responsible for informing its staff and, where required, the people being called, and for using recordings only for lawful purposes such as quality checks and training.
Subject to applicable law, you can ask to access, correct or delete your personal data, withdraw consent, or raise a grievance. If your data was added by a business that uses our Services (for example as a lead), please contact that business first; we will assist them in responding. Staff users can ask their employer’s admin to update or remove their profile.
The Services are meant for business use and are not directed at children. We do not knowingly collect personal data of children.
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date.
For privacy questions, data requests or complaints, contact: Sukam Apps IT Services, B 11 28/2 GT Road, Opposite All India Radio Station, BMC Chowk, Near Bus Stand, Jalandhar, Punjab, India. Email: admin@sukamapps.com | Phone / WhatsApp: +91 99142 49191.
Want to see how the App handles calls and data in practice? Start the 7-day free trial or read our FAQs.