Loan telecalling works when the call is clear, short and respectful. Customers are wary of unknown callers asking about money, so trust and transparency matter more than speed. Use this structure and adapt it to the product you sell.
1. Opening
“Hello, am I speaking with [Name]? This is [Your name] from [Company]. You showed interest in a [loan type] recently. Do you have two minutes to check what you may be eligible for?” State who you are and why you are calling in the first sentence.
2. Eligibility questions
- What is the loan amount you need and for what purpose?
- Are you salaried or self-employed?
- What is your approximate monthly income?
- Do you have any running loans or EMIs?
- Which city do you live and work in?
- How soon do you need the money?
Never ask for OTPs, passwords or card numbers on a call. Explain which documents are needed later and how they will be shared securely.
3. Explain the offer honestly
Share the approximate rate range, processing fee and tenure in simple words. If you cannot commit to a number, say what the final offer depends on. Overpromising causes drop-offs and complaints later.
4. Document checklist
- Identity and address proof
- Income proof as required for the product
- Bank statements for the period the lender asks for
- Business proof for self-employed applicants
Send the checklist on WhatsApp straight after the call so the customer has it in writing.
5. Common objections
- “Interest is high”: compare the total cost across two options and explain the difference.
- “I will think about it”: ask what is holding them back and agree a date to call.
- “I already have a loan”: ask if a balance transfer or top-up would help.
6. Follow-up cadence
Day 0: checklist on WhatsApp. Day 1: call to confirm documents. Day 3: reminder if documents are pending. Day 7: final check. Record every call and set the next date before you hang up.
See this running on your own lead list
Sukam Tele CRM runs on your telecallers’ own SIMs: auto dialer, call recording, follow-ups and a live owner dashboard. 7-day free trial, setup done by our team.
Related: Telecalling app for loan DSA · Real estate script
